Privacy Policy

Effective from 04 October 2025

General

This policy applies only to the Derby ONE website and not to any companies, individuals, organisations, or other websites that may be linked to our site. By providing us with your personal information, you consent to it being used in accordance with this policy. Any changes to this policy will be posted on our website.

How we look after your information

Derby ONE is committed to keeping your information safe. We follow strict security procedures for storing and disclosing your data to prevent unauthorised access and to comply with EU GDPR and UK Data Protection laws.

When and why we collect information

When you register with us or submit a form, we may collect your contact details (such as name, telephone number, postal address, and email address).
If you enter a competition, we will only share your contact information with the prize provider if necessary to arrange delivery — and only with your explicit consent, which we’ll request at the time.
We use your contact information to send you updates about Derby ONE, our products, services, or events we think you might be interested in. Occasionally, we may invite you to take part in optional research about the website or Derby ONE.
If you request specific products or services, we may need to share your personal information with the company or organisation providing them. You’ll be asked to tick a box confirming your consent when submitting your details.
We reserve the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate our IT systems properly, or to protect ourselves and our users.
If you believe any information we hold about you is incorrect or incomplete, please email us as soon as possible so we can correct it.

Cookies

Cookies are small text files placed on your computer by websites you visit. They help websites function efficiently and provide useful data to site owners. www.derbyone.com uses cookies for the following purposes:

• Persistent Cookies – For example, when you accept our Privacy and Cookie Policy by clicking ‘I Accept’ or continuing to browse, a cookie called cookie-agreed-en is created so we know not to show the pop-up box again on future visits.
• Analytics – We use Google Analytics to monitor how people use the site and improve user experience. You can read more about Google’s privacy practices here.
• Remarketing – Third-party vendors, including Google, show you ads on other websites based on your previous visits to Derby ONE. You can opt out via the Network Advertising Initiative opt-out page.
• Derby ONE App – If you’ve downloaded our app and access it from a mobile device, we uniquely identify each instance of the app, but this does not personally identify you.
• Other Third-Party Cookies – Services like YouTube, Twitter, and Facebook may use cookies when we embed their content. You can disable cookies in your browser settings, though this may affect how some websites function. We do not recommend disabling them.

We may update this section from time to time. Please check back to review any changes.

Texts and Emails

We may occasionally read out the body of texts or emails sent to the Derby ONE studio. If you do not wish this to happen, please make that clear in your message. We will never share contact details, email addresses, or phone numbers on air without your direct consent.

Links to Other Websites

Our website may contain links to other websites of interest. Once you leave our site, we have no control over those websites and cannot be responsible for the protection and privacy of any information you provide there. Please review the privacy policy of any external site you visit.

Your Rights

You can request a copy of the personal information we hold about you at any time. You can also ask us to delete it. To do so, please email us via the Contact Us page and follow the instructions.